Get in touch
Contact Master Games
Player support is fastest through the app or the Support page. Use the addresses below for everything else.
Last updated:
Player support
[email protected]Wallet, KYC, login and game disputes. In-app chat is 24×7; email replies within 24 hours.
Press and partnerships
[email protected]Media enquiries, logo and screenshot requests, payment or KYC partners, and affiliate proposals. Replies within two working days.
Legal and grievances
[email protected]Grievance officer Meera Kulkarni. Data requests, takedown notices, regulator and law-enforcement correspondence. Acknowledged within 48 hours.
Registered office
Master Games Technologies Private Limited
No. 27, 3rd Floor, 80 Feet Road, Koramangala 4th Block, Bengaluru, Karnataka 560034, India
CIN U72900KA2023PTC000000
Postal correspondence only. There is no walk-in support desk at this address.
Which channel to use
| Your question | Best channel | Typical response |
|---|---|---|
| Deposit not credited, withdrawal delayed | In-app chat (Account › Help) | Under 10 minutes, 24×7 |
| KYC rejected or pending | In-app chat or [email protected] | Within 24 hours |
| Disputed hand, round or spin | In-app chat with the table or round ID | Reviewed within 48 hours |
| Report a scam number or fake app | [email protected], subject "Scam report" | Same day |
| Press, partnerships, affiliates | [email protected] | Two working days |
| Privacy request, legal notice, grievance | [email protected] | Acknowledged in 48 hours, resolved within 30 days |
What to include
- Your registered mobile number (never your OTP, password or UPI PIN — we will not ask for them).
- For payments: the UPI transaction ID or bank reference, the amount and the time.
- For game disputes: the table or round ID and the time, both shown in Game history. Histories are kept for 90 days.
- For press: your outlet, deadline and the topic. Brand assets are sent on request.
Hours
In-app chat is staffed 24 hours a day, every day, in English and Hindi. Email support works 9:00 AM – 9:00 PM IST, every day (in-app chat: 24×7). Press, partnership and legal mailboxes are read on working days, 10 AM to 6 PM IST. Master Games does not offer phone support and has no customer care number; see the Support page for the full list of official channels.